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UNIVERGE SV8100 Communications Server
 The UNIVERGE SV8100 Communications Server is the ideal system for Small and Medium Businesses (SMBs) requiring a versatile, feature-rich role-based Unified Communications (UC) solution that is completely scalable to grow together your company to meet the communications needs both now and in the future.
The UNIVERGE SV8100 supports IP, TDM, video, wired or wireless to keep you connected based on the best possible option for each location. Experience unsurpassed office mobility by being connected wirelessly via DECT, IP DECT or SIP WiFi while still being reachable at your regular office extension number. The SV8100 is also comes with several on-board applications and a full range of high-powered features that can be transparently shared between branches or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time.
Key Features
• Scalable to assist growing businesses • Investment protection • VoIP and traditional voice support • Enhanced centralised management • Productivity enhancement • Diverse Features and applications
 MyCalls for UNIVERGE SV8100
MyCalls is a range of call management solutions
that are easily expanded and upgraded as a
company grows. It provides a unique set of
features for the UNIVERGE SV8100 including
call reporting, and works on single and multiple sites.
MyCalls
A single user entry level application that helps
provide a real time snapshot of all calls. Free for
the first 12 months.
MyCalls Call Manager
A more sophisticated version for none ACD
environments (ie not call centres) providing a full
complement of call management information.
MyCalls Call Centre
An essential application for any contact centres
and specialist call centres. Provides supervisors
full control of extensions and ACD groups from
their desktop.
MyCalls Call Recorder
Equips MyCall Call Manager and MyCalls Call Centre
with full call recording capability for up to 90PRI,BRI or
analogue channels. Calls are encrypted so they can’t be
tampered with and are compliant with specific industry
regulations. Calls can be archived to a USB drive,
CD,DvD, or DvD RAM.
Monitor your business from your desktop
Real time call management
Provides complete overview of calls in REAL TIME
allowing you to adapt to changing conditions in your
business quickly. It helps you improve call handling,
view and adapt to busy periods, monitor and manage
advertising campaigns and help you control your
staffing and call costs.
Missed calls followed up
Calls that go unanswered can be viewed ready for call back.
Once these calls have been made they are removed from the
list so to avoid contacting the same customer twice. |
Respond to busy periods
Agent Desktop allows call centre agents to respond to fluctuations in call volumes by allowing them to log themselves in and out of ACD queues, helping to reduce the number of unanswered calls.
Call queues easily controlled
Supervisors can control the ACD queues. They can log their agents into queues from their desk, without the need for complex, re-programming of the ACD system.
Easy call recording
Telephone calls can be selectively recorded, played back and exported for email. Call handling training is simple and disputes can be quickly and efficiently resolved. It also provides a comprehensive set of recording rules which allow the system to be
configured to suit any type of business. |
Downloads:
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